Samoa National Provident Fund (SNPF) Secrecy Policy section 40 of the SNPF Act 1972

This policy is in accordance with section 40 of the National Provident Fund Act 1972 (the Act) relating to secrecy of information of members.  This policy governs how we collect, use, hold and disclose your personal information.

This policy may change from time to time. The updated policy will be available on our website and member portal (each, a platform). It’s up to you to check for any changes. By continuing to use the platform you are considered to have accepted any or all updated policies.

1. Why do we collect personal information?

The personal information you provide to us (whether on our platform or in an application form for joining or accessing a SNPF service or benefit or elsewhere) will be collected and held by SNPF for the following purposes:

• processing and responding to your web enquiry
• administration, marketing, operation, security and management of the SNPF
• the provision of our financial products and services to you
• compliance with any laws, rules and regulations whether in Samoa or in any other country
• to understand our members preferences and interests
• for internal research, development, and optimisation of our platforms and the services we provide
• targeting our communications, and letting you know about new features and services we offer
• evaluating and improving our member service
• managing our relationship with you and exercising and enforcing our rights under the terms of use for our platforms.

2. Who do we disclose your personal information to?

Pursuant to section 40 of the Act, the Fund will not disclose your personal information to anyone unless you consent to the same.

However, we may release personal information where we believe this is appropriate for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities), or to assist with court proceedings, enforce or apply our terms of use, or protect ourselves, our platform users or clients, and others.

We can also disclose personal information to third parties as instructed and/or authorised by you.

Your personal information may also be used by, and you consent to the use of your personal information by, any SNPF officer to keep you informed about other financial opportunities, products and services of SNPF, including by email, by text message, by SNPF’s online portal or by any other electronic means. Any electronic communication offering other financial opportunities, products or services will include an unsubscribe facility.

3. How do we collect personal information?

We collect most personal information directly from you. Sometimes we may (and you authorise us to) collect personal information about you from other people. We may also collect information about you from publicly available sources of information.

When you are dealing with SNPF by telephone or live web or video chat service, your conversation may be recorded for training or verification purposes.

4. Information Collected for Tracking and Customization (Cookies and similar technologies)

We, and our third party service providers may use cookies, web beacons and other storage technologies when you are on our platform. Cookies are small blocks of text stored on your device. They allow us and our third party service providers to recognise your device, and collect and receive information about you from our platform and elsewhere on the internet. Cookies, web beacons and other storage technologies may be used for security to help us identify your browser, to provide you with personalised features, to provide measurement services and target ads, and for tracking traffic on our platform.

We may share information collected through cookies (or similar technologies) with third parties (who may also use that information for the other purposes described above).

5. Opting out of cookies

You can prevent new cookies from being installed and delete existing cookies. The procedure depends on which browser you are using. For information on how to remove cookies, check your internet browser. You may be unable to make full use of our platform or its integration with Facebook unless you accept cookies.

For further information on how to opt out of cookies or similar technologies, see http://www.aboutads.info/choices , and http://www.networkadvertising.org.

6. How do we hold personal information?

The personal information we hold will be stored securely by us or our service providers, whether electronically or otherwise. We use a range of security measures to protect the personal information we hold.

7. What do we do if there has been a breach of your personal information?

If there has been an eligible breach of your personal information, we will respond to actual or potential data breaches quickly through our notification processes. Eligible breaches include (i) unauthorised access or disclosure of personal information, and (ii) information that is lost in circumstances where unauthorised access or disclosure of personal information has occurred, in each case where the breach has or is likely to result in serious harm to one or more individuals and SNPF has not been able to prevent the likely risk of serious harm with remedial actions.

If we believe there has been an eligible breach, then affected individuals and the regulator will be notified to ensure that your personal information is protected.

8. How can you correct your personal information?

If you are aware that your personal information that the Fund is currently holding is incorrect please feel free to contact our offices or visit us so that you can fill out the relevant forms to correct the same. Any update to your personal information may be used to update other information held about you by any officer of SNPF.

If you are concerned about how your personal information is being handled or if you would like to make a complaint, or you have any questions or concerns about our secrecy policy or practices, please contact us on the Contact Details below.

9. What happens if personal information is not provided?

If you do not provide the personal information we request, we may not be able to respond to your enquiry or provide you with the full range of products and services we offer.

10. What do you need to do if you have a complaint?

If you wish to make a complaint about a breach of this secrecy policy, you can contact us using the contact details below. You will need to provide us with sufficient details regarding your complaint together with any supporting evidence.

We will refer your complaint to the Manager of Corporate Services who will investigate the issue and determine the steps (if any) that SNPF will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation. We will aim to respond to and notify you of the outcome of our investigation regarding the secrecy complaint within 30 days of receiving the complaint.

If you are not satisfied with our determination, you can contact us to discuss your concerns or make a complaint to the via our contact details below.

Contact Details

By phoning us on 64800 (Apia and Vaitele), 51321 (Savaii)

By emailing us at appsupport@npf.ws